Effective Date: 9/1/2023

 

These Paperless Billing and Authorized Electronic Transactions Terms and Conditions (the "Terms") constitute a legally binding agreement between you (referred to as "Customer," "you," or "your") and VENTURE GENERAL AGENCY, LLC (referred to as "we," "us," or "our"). These Terms govern your participation in our paperless billing program (the "Program"). By maintaining an active account with us, you are automatically enrolled in the Program and agree to be bound by these Terms. Please read them carefully.

​

​1.  Paperless Billing Enrollment

1.1 Automatic Enrollment: As an active customer, you are automatically enrolled in our paperless billing program. This means you will receive your billing statements and related communications exclusively in electronic form, unless you opt-out (as described in section 3 below).

1.2 Notification: We will send email and SMS notifications to the email address and mobile number provided by you, informing you when your electronic statement is available for viewing.

1.3 Contact Information Updates: It is your responsibility to promptly notify us of any changes to your email address or mobile number. Failure to do so may result in missed communications. To update your information you may call us at 1-855-480-3755 and we will promptly update your records. 

 

2.  Paperless Billing

2.1 Electronic Statements: By participating in the Program, you agree to receive your billing statements and related communications exclusively in electronic form. This includes but is not limited to statements, payment reminders, and other account-related information.

2.2 Accessibility: To access your electronic statements, you must have a compatible device with internet access. You are responsible for ensuring the security and confidentiality of your login credentials.

2.3 Record Keeping: It is your responsibility to maintain copies of your electronic statements for future reference.

 

​3. Opt-Out

3.1 Right to Opt-Out: You have the right to opt-out of the Program at any time and revert to receiving paper bills by mail.

3.2 Opt-Out Process: To opt-out, you must contact our customer service department via phone at 1-855-480-3755 during our regular business hours. Our representatives will assist you in reverting to paper billing.

3.3 Effective Date: Your request to opt-out will be processed promptly; however, it may take up to 3 days for the change to become effective.

3.4 If you wish to request any electronic communication already sent in written form, you may do so by contacting us at 1-855-480-3755

​​

4. Communications

4.1 Email and SMS Communications: By participating in the Program, you agree to receive all billing-related communications and notifications via email and SMS. This includes but is not limited to statements, payment reminders, and other account-related information.

4.2 Contact Information Updates: It is your responsibility to promptly notify us of any changes to your email address or mobile number. Failure to do so may result in missed communications.

4.3 Document Delivery: Due to legal restraints in some states, certain documents may not be available electronically. In such cases, we will mail those documents to you via USPS. Any notice pertaining to cancelation or termination of a policy will be in a written communication and delivered to you in non-electronic form via USPS.

​

​5. Privacy & Security

5.1 Privacy: We are committed to protecting your personal information. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy.

5.2 Security: We employ industry-standard security measures to protect your electronic statements and personal information from unauthorized access, use, or disclosure. However, please be aware that no transmission of data over the internet can be guaranteed as completely secure.

​

6. Continued Participation and Revisions

6.1 Continued Participation: Your continued participation in the Paperless Billing Program will constitute your acceptance of these Terms and any revisions made to them.

6.2 Checking the Terms and Conditions: Please check the Terms and Conditions on the Paperless Preferences page on our website regularly to stay updated with any changes or modifications.

​

7. Modifications

7.1 We reserve the right to modify, amend, or update these Terms at any time.